My 2-cents: Count Your Clynks!

ClynkHas this ever happened to you?

After dropping off my returnables at Hannaford in Westbrook via the Clynk redemption service, I look forward to checking my account balance online a few days later to see how rich I am.  Oftentimes I feel like I should have a higher balance.  But, I figure, their way of counting and accounting must be right and my instinct must be wrong.

So I conducted my own audit.

On 6/26/17, my balance was $9.40.  I dropped a Clynk bag with $2.10 worth of containers.  On 6/27/17, my balance should have been 11.50, but it was $11.30 (20-cents less).  “Hmph,” I thought.  Perhaps 4 glass containers got broken in transit?  Or perhaps 4 containers were from NH?  So, I tried again.

On 7/15/17, my balance was still $11.30, and I had clynked 8,225 containers.  I dropped off another bag (thoroughly checked for deposits—all legit, none crushed)—a total of 52 containers valued at $4.10.  On 7/17/17, my account balance should have been $15.40 with a total of 8,222 containers.  Instead it was $15.05 (now 35-cents less) but somehow I ended up with a count of 8,225 containers (I KNOW that was wrong…what do aluminum cans do when no adults are in the room?).

It’s not my job to audit Clynk, or to question the relationship between Hannaford and Clynk, or to supervise employees who might be damaging a lot of product, or worse, skimming (for which casino employees notoriously faced harsh penalties at best).  But, as a loyal Clynk fan and a regular Hannaford customer, I am concerned there’s a serious breach that needs to be immediately addressed.

Just from my two recent experimental audits, I find myself short 55-cents, not a major blow to my budget (I’ll probably still be able to pay my mortgage), but considering this scenario has likely repeated itself throughout my many years of clynking, the collective damage to my pocket could feasibly be in the hundreds of dollars.  Now, combine the many customers who clynk at Westbrook Hannaford, multiplied by the number of Hannaford locations who have a relationship with Clynk and the amount of damaged goods and/or under-reported/skimmed deposits has now reached major theft/fraud levels.

Not to be an alarmist, but I’d like to get my under-reported deposits back over the years (how is that even calculated?).  And I’m sure once this information is made public there may be another Clynk customer or two…or thousands…who feel a class action suit might not be out of the realm of resolutions.  But don’t get me wrong…I love the convenience and cleanliness of the Clynk redemption service.  I just don’t like getting ripped off.  So I’m making my story public—clanking about Clynk as it were— in hopes that someone with proper authority might research the matter, perhaps conduct their own audit, and righteously resolve the matter.

–Louis Philippe

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: